Privacy Policy

1. Introduction

Vivvid Studios ("Vivvid Studios," "we," "us," or "our") — operated by Vivvid Media LLC — respects your privacy and is committed to protecting the personal information you provide to us through our website, landing pages, forms, communications, and related services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, submit a form, request information, book a call, communicate with us by email, phone, or text message, or otherwise interact with our business.

By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Scope

This Privacy Policy applies to information collected through:

• our website and landing pages
• contact forms, lead forms, and application forms
• appointment booking forms and scheduling pages
• SMS, email, phone, and other communications
• advertising campaigns, retargeting, and analytics tools
• any other online or offline interaction in which we collect personal information in connection with our services

This Privacy Policy does not apply to third-party websites, platforms, or services that we do not own or control, even if they are linked on our website.

3. Information We Collect

A. Information You Provide Voluntarily — When you fill out a form, book a call, request a quote, or otherwise contact us, we may collect:

• full name and business name
• email address
• phone number
• mailing address
• service and project details
• appointment preferences
• information you provide in message fields, notes, or form responses
• any other information you choose to provide

B. Communication Information — If you communicate with us by phone, email, SMS, or other channels, we may collect:

• your contact details
• the content of your messages
• call logs and voicemail data
• appointment confirmations and customer support history
• communication preferences, opt-in status, and opt-out status for SMS or email

C. Technical and Usage Information — When you visit our website, we may automatically collect:

• IP address, browser type, device type, and operating system
• referring URL, pages viewed, and date and time of visit
• approximate geographic location, clickstream data, and session activity
• cookie identifiers and related analytics data

D. Advertising and Analytics Data — We may collect or receive information from analytics and advertising tools, including site interaction data, conversion activity, ad engagement data, traffic source information, and audience and remarketing data.

E. Sensitive Information — We do not intentionally request or require sensitive personal information unless clearly necessary for a legitimate business purpose. You should not submit medical, biometric, financial account, social security, or similarly sensitive personal information through our forms unless specifically requested through a secure and lawful process.

4. How We Use Information

We may use the information we collect for lawful business purposes, including to:

• respond to inquiries and provide consultations, proposals, and services
• schedule, confirm, or reschedule calls and appointments
• communicate with leads, prospects, and clients
• send service-related updates, SMS confirmations, reminders, and follow-ups
• improve our website, systems, and marketing
• track leads and conversion activity
• provide customer support and personalize user experience
• operate advertising and remarketing campaigns
• detect, prevent, or investigate fraud, abuse, security incidents, or unlawful conduct
• enforce our terms, policies, and contractual rights
• comply with legal obligations and protect the rights and safety of Vivvid Studios and others

5. SMS / Text Message Communications and Consent

How You Opt In

By submitting your phone number through a website form, booking form, intake form, contact form, scheduling page, or any other form operated by Vivvid Studios, you expressly provide prior express written consent to receive SMS and MMS messages from Vivvid Media LLC (operating as Vivvid Studios). Consent is recorded at the time of form submission with a timestamp. You represent that you are the authorized account holder of the phone number you provide.

Types of Messages

Messages sent under this program may include:

• appointment confirmations, reminders, and rescheduling notices
• service follow-ups and project status updates
• onboarding instructions and administrative communications
• customer care messages related to your active inquiry or service engagement
• responses to inbound messages you initiate

Message Frequency

Message frequency varies based on your inquiry and service stage. You may receive approximately 2–6 messages per month. Frequency may increase during active onboarding or project phases.

Rates and Charges

Message and data rates may apply. Standard carrier messaging rates set by your wireless provider apply to all messages sent and received. Vivvid Studios does not charge separately for SMS messages.

Consent Is Not a Condition of Purchase

Consent to receive SMS/MMS messages from Vivvid Studios is not required as a condition of purchasing any service or product. You may choose not to provide your phone number or not to consent to SMS communications and still receive services through other communication methods.

How to Opt Out

You may opt out at any time by replying STOP to any message from us. After replying STOP, you will receive a one-time confirmation and no further messages will be sent unless you re-initiate contact or provide fresh consent.

How to Get Help

Reply HELP to any message or contact us at support@vivvidstudios.com. We respond within one business day.

No Sharing of SMS Consent Data

Vivvid Studios does not sell, rent, share, or disclose mobile opt-in data or SMS consent information to third parties or affiliates for their own marketing or promotional purposes. Your consent applies solely to communications from Vivvid Media LLC.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Consent Records

We retain records of consent, opt-ins, and opt-outs as reasonably necessary to comply with carrier requirements, platform requirements, and applicable law including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

Carrier Disclaimer

Vivvid Studios does not guarantee the availability, delivery, or performance of SMS services, as message transmission depends on third-party carriers and networks beyond our control. Carriers are not liable for delayed or undelivered messages.

6. Cookies and Tracking Technologies

We may use cookies, pixels, scripts, tags, and similar technologies to:

• remember user preferences
• analyze website traffic and behavior
• improve functionality and performance
• attribute leads and conversions
• support remarketing and advertising campaigns

You may be able to adjust cookie settings through your browser. Disabling cookies may affect functionality of some parts of the website.

7. How We Share Information

A. Service Providers — We may share information with third-party vendors and processors who help us operate our business, such as CRM platforms, website hosting providers, form and scheduling providers, email and SMS platforms, analytics tools, advertising platforms, automation systems, payment processors, and professional advisors. These parties may access information only as necessary to perform services on our behalf.

No mobile opt-in or SMS consent data will be shared with any service provider for marketing or promotional purposes unrelated to delivering our own services to you.

B. Legal Compliance and Protection — We may disclose information if we believe in good faith that doing so is necessary to comply with law, regulation, subpoena, or court order; protect our rights or operations; prevent fraud; or protect the safety of users or the public.

C. Business Transfers — If Vivvid Studios is involved in a merger, acquisition, asset sale, or similar transaction, information may be transferred as part of that process, subject to applicable law.

D. With Your Consent — We may disclose information for other purposes if you direct us to do so or consent to such disclosure.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services and maintain records, comply with legal and compliance obligations, resolve disputes, and enforce our rights and agreements.

We may retain communication logs, SMS consent records, opt-in and opt-out history, and related business records for a commercially reasonable period — including after a relationship ends — to meet carrier and regulatory requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

No method of transmission over the internet or method of storage is completely secure. Vivvid Studios does not warrant or guarantee absolute security, and you provide information at your own risk. To the fullest extent permitted by law, Vivvid Studios disclaims liability for unauthorized access, data breaches, or system failures except to the extent caused by our willful misconduct or non-waivable legal obligations.

10. Your Choices and Rights

Email: You may unsubscribe from marketing emails by using the unsubscribe link in those emails or by contacting us directly.

SMS: You may opt out of text messages by replying STOP.

Cookies: You may manage cookie preferences through your browser or device settings.

Data Access / Deletion: Contact us at support@vivvidstudios.com to request access to, correction of, or deletion of your personal information, subject to applicable law and our retention obligations.

11. Third-Party Services and External Links

Our website may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy, security, content, or practices of third parties. Your use of third-party services is at your own risk and governed by their own terms and privacy policies.

12. Children's Privacy

Our services are intended for business owners and individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information without proper authorization, we will delete it.

13. No Professional or Legal Relationship Created by Website Use

Submitting information through this website, requesting information, or communicating with Vivvid Studios does not by itself create any partnership, fiduciary duty, agency relationship, or formal professional relationship beyond the limited purpose of communication unless and until a separate written agreement is executed.

14. Limitation of Website and Communication Liability

To the fullest extent permitted by law, Vivvid Studios makes no representation that this website or any communication channel will always be available, uninterrupted, timely, secure, or error-free.

Vivvid Studios is not liable for delays, failures, interception, deletion, nondelivery, or storage failure of communications caused by third-party providers, carriers, hosting platforms, or circumstances outside our reasonable control.

Website content, form availability, booking tools, and communications infrastructure are provided on an "as is" and "as available" basis unless otherwise required by law. Nothing in this Privacy Policy waives rights or obligations that cannot legally be waived.

15. State Privacy Rights

Depending on your jurisdiction, you may have rights relating to access, correction, deletion, or limitation of certain personal information. To exercise any applicable privacy rights, contact us using the information below. We may verify your request before responding. We reserve the right to deny requests to the extent permitted by law, including where an exemption applies or identity cannot be verified.

16. Changes to This Privacy Policy

We may update this Privacy Policy at any time in our sole discretion. Changes become effective when posted. Your continued use of the website or continued interaction with us after an update constitutes acknowledgment of the revised Privacy Policy. You are responsible for reviewing the current version before submitting personal information.

17. No Sale or Sharing of Personal Information

Vivvid Studios does not sell, rent, or share personal information with third parties for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information may be shared with trusted service providers strictly for the purpose of operating our business (such as CRM systems, messaging platforms, hosting providers, and support services), and only to the extent necessary for those services to function.

18. Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, contact:

Vivvid Media LLC (operating as Vivvid Studios)

Mansfield, Texas, United States

Email: support@vivvidstudios.com

Website: vivvidstudios.com